FREQUENTLY ASKED QUESTIONS
  Here you can find all the most commonly asked questions and the reply to it. This page is quite long because we try to put all questions you ever need to know here. If this is the first time you are accessing this page, try to go through all questions listed here. If you do not find the answers here, just contact us and Our friendly staffs will reply to you within 24-48 hours.  
     
  All Questions
   
Company Information
  Who runs BEDROCK GEMS and where is it?
   
Phone Number
  Why do I have to include my phone number and the phone number of the person to whom I want to ship my order?
   
Memos
  Back to TopAre you willing to memo stones?
   
Assurance
  I have never ordered a stone from the internet and am a little nervous
   
Clarity Grading
  Can you please explain your clarity grading and what it means?
   
Why Do Some Similar Looking Gems Have Different Prices?
  For Colour saturation, light refraction, clarity and Value.
   
Gem Lab Certificates
  Gem labs that I can get apprailsal certificate for the gem of your choice.
   
Clarity Grading
  Can you please explain your clarity grading and what it means?
   
Gem Treatments
  Why and how are gems treated
   
Our Guarantee.
  Do you guarantee your gems?
   
Payment
  How can I pay for gems?
   
Return Policy
  What is our return policy?
   
Shipping And Insurance.
  What available shippng methods.
   
Gem Pictures
  Do you take new photographs of every stone on your sight?
   
Gem Prices
  Why the same type of gem has different prices
   
Jewellery Associations Member
  Is BEDROCK GEMS a member of any reputable jewellery associations or organizations?
   
Customer Privacy
  What is your policy regarding customer privacy?
   
Gem Lot Size
  What size, How big are the stones in a lot?
   
Gem Characteristics
  How Do I See a Star or an Eye in a Gemstone?
   
Gem Cutting
  What is the general difference between Step cut and Portuguese cut or any other style of cutting?